alx138 Platform Privacy Notice

This page describes what we collect when you use alx138 and how we keep that data protected. We gather personal information during account registration, deposits, withdrawals, and game activity to operate our platform securely, process payments, and comply with financial regulations. Your data is stored according to strict security standards and shared only where required by law.

We serve account holders in supported jurisdictions across Indonesia—Jakarta, Surabaya, Bandung, Medan, Semarang, and other regions where our services are permitted. This policy applies to all users who access our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables, sportsbook markets, and esports predictions on alx138.

Our privacy commitments are outlined below. If you have specific questions after reading, our support team can provide additional clarity.

What Data We Collect on alx138

We collect personal data in several categories when you use alx138. During account registration, we request your email address, full name, date of birth, and contact information. For Know Your Customer (KYC) verification, we ask for government-issued identification (such as a national ID card or passport), proof of address (utility bill or bank statement), and confirmation of your payment method.

We also collect transaction data: every deposit, game entry, settlement, and withdrawal on alx138 is logged in our database. This includes the amount, the date and time, the payment method used, and the outcome (for games and markets). We record your IP address and device type when you log in so we can identify suspicious access patterns and protect your account from fraud.

We use cookies and tracking pixels on our website to understand how you navigate alx138, which games you visit most, and how long you spend in each area. This helps us improve the user interface and identify technical issues. You can disable cookies in your browser settings, but some alx138 features may not function correctly without them.

How We Use Your Data

We use your personal data on alx138 to verify your account and prevent fraud. KYC verification protects you by confirming that only you can access your account and withdraw funds. We use your transaction history to monitor account activity for suspicious patterns—rapid deposits followed by large withdrawals, repeated failed login attempts, or geographic anomalies. If we detect suspicious activity, we may freeze your account temporarily pending investigation.

We also use your data to process payments. When you deposit via DANA, e-wallet, mobile banking, local payment, or your bank (online payment, e-wallet, mobile banking, local payment), we send your payment details securely to your financial institution to authorize the transaction. Similarly, when you request a withdrawal, we send your account information to your bank or e-wallet provider to transfer funds back to you.

We retain your full transaction history indefinitely for audit and dispute resolution. If a game settlement is contested, we review your transaction records and video playback (for live-dealer tables) to confirm the outcome. We also keep records to comply with financial regulations—authorities may request transaction history to investigate money laundering or fraud.

Data Storage & Third-Party Processors

Our servers are located outside your jurisdiction. Your data on alx138 may transit through data centres in multiple countries before reaching our storage systems. We use industry-standard encryption (SSL/TLS) to protect data in transit. Data at rest is encrypted using AES-256 encryption.

We work with third-party service providers to operate alx138. Payment processors (banks and e-wallet companies) receive your payment details. Identity verification vendors receive your ID and address documents. Email service providers send you account notifications and support replies. We require all third parties to sign data protection agreements and maintain security standards equivalent to our own.

Your Rights on alx138

You have the right to access your personal data at any time. Log into your alx138 account and download your full transaction history, KYC documents, and account settings. You can request a data export in a portable format by contacting our support team.

You can update your personal information (email, address, phone) through your account settings. If you need to change your registered name or date of birth, contact our support team—these core identifiers may require re-verification.

You can request deletion of your account and associated data at any time. We will close your account, void any remaining balance (unless local law requires we return funds), and delete your personal information after the mandatory retention period expires. Transaction records may be retained longer to comply with financial law.

• 1
  Personal detailsCollected at registration

  Name, email, date of birth, contact information.

• 2
  Verification documentsDuring KYC

  ID, address proof, payment method confirmation.

• 3
  Transaction historyRecorded on alx138

  Every deposit, game entry, settlement, and withdrawal.

• 4
  Activity logsIP, device, login attempts

  Used to prevent fraud and protect account security.

Security & Data Protection Practices on alx138

We maintain strict security protocols to protect your data on alx138. All connections to our platform use HTTPS encryption. Our servers run behind firewalls and undergo regular security audits. We enforce multi-factor authentication on sensitive account actions (large withdrawals, password resets) to prevent unauthorized access.

Our team members access your data only when necessary—to process your payment, investigate a dispute, or respond to a support request. All staff sign confidentiality agreements and receive regular data protection training. Access logs track who views your data and when.

If we discover a data breach (unauthorized access to your personal information), we will notify you within two business days and advise you of steps to take. We report breaches to relevant authorities as required by law.

Cookies & Tracking Technology

We use cookies to maintain your login session, remember your preferences (language, theme, game filter settings), and track your behaviour on alx138. Essential cookies are necessary for the platform to function. Analytics cookies help us understand which pages are popular and where users encounter issues. Marketing cookies (if you consent) allow us to show you relevant game recommendations.

You can manage cookies through your browser settings. Disabling cookies may prevent you from logging in or using certain alx138 features. Third-party services (payment processors, analytics providers) may also set cookies on your device—check their privacy policies for details.

Jurisdiction & Contact

Our services on alx138 are available only where permitted by local law. Your jurisdiction determines what privacy rights you have. We comply with applicable data protection laws in jurisdictions where we operate. If you are in the European Union, you benefit from GDPR protections; in Indonesia, we follow local data protection guidelines.

If you have privacy questions or wish to exercise your rights (access, deletion, data export), contact our English-language support team. They respond to privacy inquiries within one business day. You can also reach us to lodge a data protection complaint if you believe we have mishandled your information.

This privacy notice may be updated from time to time. We will notify you of material changes via email. Your continued use of alx138 after notification constitutes acceptance of the updated notice.